Frequently Asked Questions

What is Observed vs Expected?

A short guide to teach you everything you need to know about how to use and interpret your Observed vs Expected chart!

Written by Ryan Stuart
Updated over a week ago

Can Kapiche support languages other than English?

Written by David Perkins
Updated over a week ago

How do I copy queries?

A quick guide to show you how to copy queries from one analysis to another so that you don't have to recreate them again!

Written by Ryan Stuart
Updated over a week ago

Can I configure Single Sign On (SSO) to login to Kapiche?

Using Google, Microsoft or Azure AD SSO

Written by David Perkins
Updated over a week ago

How do I remove a word from my query?

A short guide on how to remove a word, concept or term from your query.

Written by Ryan Stuart
Updated over a week ago

How does Kapiche handle punctuation and symbols?

A short guide to take you through how Kapiche handles Punctuation in and symbols in queries

Written by Ryan Stuart
Updated over a week ago

What is the minimum number of verbatims I can analyze in Kapiche?

Some simple tips to follow when choosing the minimum number of verbatims to analyse in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I enable record updates?

Enabling record updates lets Kapiche update existing records with new data.

Written by Kris Rogers
Updated over a week ago

Why is my NPS / Net Promoter Score Missing?

A quick explainer for why your NPS might not be appearing in your analysis / project.

Written by Ryan Stuart
Updated over a week ago

How do I share a dashboard?

How to add users and share dashboards in Kapiche

Written by Ryan Stuart
Updated over a week ago

How do I discover Emergent Concepts?

How to discovery trending concepts within your data.

Written by Kris Rogers
Updated over a week ago

How do I add an Approved Domain?

How to setup Approved Domains for easier sharing of Dashboards

Written by Kris Rogers
Updated over a week ago

How do I delete a data file?

A quick guide on how to delete a data file from your Project.

Written by Ryan Stuart
Updated over a week ago

How do I create a project?

A quick guide on how to create a project in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I see which users have access to my dashboards?

A quick guide on how to view a list of which users have access to each of your dashboards.

Written by Ryan Stuart
Updated over a week ago

How do I create sub themes or hierarchies?

How do I create a sub theme in Kapiche that groups together multiple themes or queries?

Written by Kris Rogers
Updated over a week ago

What is the difference between a record and verbatim?

A quick guide that explains the difference between a record vs a verbatim and why these statistics don't always match.

Written by Ryan Stuart
Updated over a week ago

How do I remove a user from my site?

A quick guide on how to remove a user from your Kapiche Site.

Written by Ryan Stuart
Updated over a week ago

How do I remove a user from a Project?

A quick guide on how to remove a user from your Project.

Written by Ryan Stuart
Updated over a week ago

How do I edit my Project schema?

Everything you need to know about how to edit your Project schema once a project has been created.

Written by Ryan Stuart
Updated over a week ago

How do I create a framework in Kapiche?

Everything you need to know about how to create a framework in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How does Kapiche calculate Impact?

How Kapiche calculates Impact scores

Written by Ryan Stuart
Updated over a week ago

What is Sentiment and how is Sentiment calculated?

Everything you need to know about what Sentiment is and how Sentiment is calculated in Kapiche.

Written by Ryan Stuart
Updated over a week ago

What is a theme?

Everything you need to know about what a Theme is and how to use Themes in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I save a query to create a theme?

How to save a query as a theme & display it on your dashboard.

Written by Josh Winters
Updated over a week ago

How do I rename a Theme?

How to rename a Theme in Kapiche

Written by Ryan Stuart
Updated over a week ago

How do I update a theme?

Everything you need to know about how to update a theme in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I compare queries?

How to compare queries and data in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I invite someone to a Project?

How to add users to different Projects in Kapiche.

Written by Josh Winters
Updated over a week ago

Why can't I view my segments in the charts?

What to do if you can't view specific segments in your Kapiche charts.

Written by Ryan Stuart
Updated over a week ago

How do I export data from Kapiche?

How to export your data from Kapiche.

Written by Ryan Stuart
Updated over a week ago

Why can't I see my theme on my dashboard?

What to do if you can't see your theme (saved query) on your Kapiche Dashboard.

Written by Ryan Stuart
Updated over a week ago

How do I delete a theme?

How do delete a theme in Kapiche.

Written by Ryan Stuart
Updated over a week ago

How do I contact Kapiche?

Everything you now about how to contact Kapiche for support and coaching!

Written by Ryan Stuart
Updated over a week ago

How do I add data to a Project?

Everything you need to know about how to Add data to a Project and update your analyses.

Written by Ryan Stuart
Updated over a week ago

How do I set a default date field?

This guide is helpful if you have multiple date fields in your data set and would like to change which one we use by default!

Written by Ryan Stuart
Updated over a week ago

What is a Correlation and how are they calculated?

Everything you need to know about what a Correlation is and how correlations are calculated and are used in Kapiche.

Written by Josh Winters
Updated over a week ago

How do I change or reset my password?

How to change or reset your password.

Written by Josh Winters
Updated over a week ago

How do I log in to my Kapiche Site?

How to log into your Kapiche account & Sites.

Written by Josh Winters
Updated over a week ago

What is the Kapiche Storyboard?

Everything you need to know about what a Storyboard is and how to use it to find powerful insights!

Written by Josh Winters
Updated over a week ago

How do I remove specific words from my data or analysis?

Everything you need to know about how to remove words (Stopwords) from your analysis

Written by Josh Winters
Updated over a week ago

What is a Concept and how are they created?

Everything you need to know about what a Concept is and how to use Concepts in Kapiche.

Written by Josh Winters
Updated over a week ago

What Project schema should I use?

Everything you need to know about how to choose the right data mapping categories in Kapiche.

Written by Josh Winters
Updated over a week ago

What is a Field?

Everything you need to know about what a Field is and how to use Fields in Kapiche.

Written by Josh Winters
Updated over a week ago

How long is my data stored after I cancel my account?

Written by Josh Winters
Updated over a week ago