Kapiche

What are Operators

Can I configure Single Sign On (SSO) to login to Kapiche?

Can Kapiche support languages other than English?

A short guide to take you through how Kapiche handles punctuation and symbols.

How does Kapiche handle punctuation and symbols?

Some simple tips to follow when choosing the minimum number of verbatims to analyse in Kapiche.

What is the minimum number of verbatims I can analyze in Kapiche?

A short guide on how to remove a word, concept or term from your query.

How do I remove a word from my query?

A short guide to teach you everything you need to know about how to use and interpret your Observed vs Expected chart!

What is Observed vs Expected?

A quick guide to show you how to copy themes from one analysis to another so that you don't have to recreate them again!

How do I copy themes?

Enabling record updates lets Kapiche update existing records (or rows) in your dataset with new data.

How do I update records in my Project data?

A quick explainer for why your NPS might not be appearing in your project.

Why is my NPS (Net Promoter Score) Missing?

How to add users and share dashboards in Kapiche

How do I share a dashboard?

How to discovery trending concepts within your data.

How do I discover Emergent Concepts?

How to setup Approved Domains for easier sharing of Dashboards

How do I add an Approved Domain?

A quick guide on how to delete a data file from your Project.

How do I delete a data file?

A quick guide on how to create a project in Kapiche.

How do I create a project?

A quick guide on how to view a list of which users have access to each of your dashboards.

How do I see which users have access to my dashboards?

How do I create a sub theme in Kapiche that groups together multiple themes or queries?

How do I create sub themes or hierarchies?

A quick guide that explains the difference between a record vs a verbatim and why these statistics don't always match.

What is the difference between a record and verbatim?

A quick guide on how to remove a user from your Kapiche Site.

How do I remove a user from my site?

A quick guide on how to remove a user from your Project.

How do I remove a user from a Project?

Everything you need to know about how to edit your Project schema once a project has been created.

How do I edit my Project schema?

Everything you need to know about how to create a framework in Kapiche.

How do I create a framework in Kapiche?

How does Kapiche calculate Impact?

Everything you need to know about what Sentiment is and how Sentiment is calculated in Kapiche.

What is Sentiment and how is Sentiment calculated?

Everything you need to know about what a Theme is and how to use Themes in Kapiche.

What is a theme?

How to save a query as a theme & display it on your dashboard.

How do I save a query to create a theme?

How do I rename a Theme?

Everything you need to know about how to update a theme in Kapiche.

How do I update a theme?

How to compare queries on an ad hoc basis.

How do I compare queries?

How to add users to different Projects in Kapiche.

How do I invite someone to a Project?

What to do if you can't view specific segments in your Kapiche charts.

Why can't I view my segments in the charts?

How do I export data from Kapiche?

What to do if you can't see your theme (saved query) on your Kapiche Dashboard.

Why can't I see my theme on my dashboard?

How do I delete a theme?

How to contact Kapiche for support and coaching!

How do I contact Kapiche?

Everything you need to know about how to Add data to a Project and update your analyses.

How do I add data to a Project?

This guide is helpful if you have multiple date fields in your data set and would like to change which one we use by default!

How do I set a default date field?

Everything you need to know about what a Correlation is and how correlations are calculated and are used in Kapiche.

What is a Correlation and how are they calculated?

How do I change or reset my password?

How to log into your Kapiche account & Sites.

How do I log in to my Kapiche Site?

Everything you need to know about what a Storyboard is and how to use it to find powerful insights!

What is the Kapiche Storyboard?

Everything you need to know about how to remove words from your analysis

Stopwords: How to remove specific words from your analysis?

Everything you need to know about what a Concept is and how to use Concepts in Kapiche.

What is a Concept and how are they created?

Everything you need to know about how to choose the right data type in Kapiche.

What Project schema should I use?

Everything you need to know about what a Field is and how to use Fields in Kapiche.

What is a Field?

How long is my data stored after I cancel my account?

How to do sentence-level querying?

How to get proactive insights for your data

How to Use the Top Correlations Widget

How to use the Pivot Table Widget

How to use the Key Phrases widget

How do I change the week start day?

How do I add custom columns?

This article shows you how to set up your Kapiche Site so that you can share charts and other visualizations to Slack.

How do I set up sharing to Slack?

This article describes how you can share charts and other visualizations to Slack

How do I share charts to Slack?

How long do data uploads take?

Find out how Kapiche's PII redaction feature works

How does PII Redaction work?

How to use the At a Glance widget

A guide to using the Dashboard Compare mode

How to perform Comparisons on your Dashboard

Analysing numerical and score data using the score range widget

How to use the Score Range widget

Set up score fields with Top Box aggregation for CSAT

How to configure Score Fields

Understanding top and bottom box aggregations

What are top and bottom box?

Understand why pivot tables can show different numbers compared with the Workbench (aka Dashboard)

Why do my Pivot Table numbers look different from my Workbench?

Josh Winters

Kris Rogers

Cameron Parry

A collection of our most frequently asked questions.

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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