A couple of updates this week to streamline your querying and analysis workflows:

Firstly, a small improvement for customers ingesting data from Qualtrics. It's not uncommon for verbatim to unintentionally include "\n" in place of an intended line break or space. We've improved the import integration to replace these /nasty 😉 cases with a blank space " ".

For example, when previously you may have had verbatim looking like this:
​"The lady was really helpful getting us a reservation.\nWe didn't catch her name"

it will now ingest like this:

"The lady was really helpful getting us a reservation. We didn't catch her name"

In the example above, a query searching for the "reservation" concept would previously have missed this verbatim. Now it will be discovered.

Secondly, something for everyone! With the introduction of Observed vs Expected metrics for the Queries & Concepts widget, there is now a lot more data, and a lot more insight that can be extracted from analysing the chosen themes. When you hover over a theme, there is now a more comprehensive list of key metrics - showing both the observed and expected values.

That's it for today!

Questions? 🤔

If you have any questions you can get in touch with us any time by hitting the blue chat button to your right 👉