The Quadrant Chart visualizes key themes (or segments) and their relationship to NPS and other metrics. It can be used to quickly orient themes by both frequency and a CX metric. By default it shows Themes by NPS or Sentiment but you can change that using the dropdown menus.

The Quadrant can be difficult to interpret when there are many themes or segments due to how overloaded the chart area becomes. Because of this, we default to showing only the Top 10 items. We offer multiple metrics to rank the items; the default selection being "Highest Relative Frequency". This metric simply measures the frequency of the theme or segment as a percentage.

Clicking the blue pills will allow you to change the number of points to display, and the metric used to rank series

How each metric behaves:

The blue line running vertically down the chart represents the data's overall NPS (or other metric) which allows you to see how different themes are performing in relation to that overall score.

Using the example below, we may want to investigate Pricing and Promotions or Fresh Food Quality and Presentation which are both quite frequent and significantly lower NPS than the overall data.

Note: Try hiding theme group labels to improve the readability of your Quadrant.

The Quadrant can be expanded by clicking on the square icon in the top-right corner, allowing you to control the scaling of the axes.

By default, the axes will scale based on the minimum & maximum values of the data you're viewing, making it the best setting for reducing overlap.

You can easily change this by by clicking the ZOOM TO dropdown menu and choosing an option:

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If you have any questions about your quadrant chart (or need some help!) you can get in touch with us any time by hitting the blue chat button to your right 👉