Your Quadrant Chart visualizes your key themes and their relationship to your NPS (or any other key business metric) and can be expanded by clicking on the square icon in the top-right corner (which also gives you access to a few more tools!)
The blue line running vertically down the chart represents your organization's overall NPS (if applicable) which allows you to see how each of your different themes are performing in relation to that (e.g. any themes that appear to the left of the blue line have a lower Net Promoter Score than your overall one).
Note: Your X axis represents NPS while your Y axis represents the relative frequency of that theme being discussed which can help you quickly identify which areas of the business are performing well vs what may need your attention.
Using the example below, we may want to investigate Flight Schedules as it has a lower NPS than our company average and is being mentioned quite frequently.
Other helpful features of your Quadrant Chart:
You can change the data points of both your X and Y axis using the respective drop down menus found either to the right of the quadrant chart (if using the expanded view) or above the chart (if using the truncated view via the dashboard)
For example, by changing the Data field to 'Cabin Flown' we can immediately see that those who fly Economy class are more likely to be Promoters and those who fly Premium Economy are more likely to be Detractors.
If using the expanded view you can also show and hide the different fields using the relevant tick boxes (which is particularly helpful if you experience label-overlapping!)
Tip: To exit the expanded view, click on the 'back' button towards the top left corner!
In addition, you can change the way the chart scales with the 'ZOOM TO' menu. The default setting is 'Selection' which means the axes are scaled based on the minimum and maximum values of the items currently displayed on the Quadrant Chart. This in turn means the Quadrant Chart will minimize wasted space making it the best setting for reducing overlap.
The 'All Data' setting will hold the Quadrant Chart axes consistent, even when you toggle items with the check boxes. In other words, the axes will be based on all available items, regardless of which ones are selected.
Finally, the '100%' setting is based on the minimum and maximum possible values. For example, under this setting the Relative Frequency minimum will be 0% and maximum 100%. Similarly for NPS it will be -100 and +100. This will not apply to general numeric fields, such as Age, which will instead be based on the minimum and maximum of available items.
Questions? 🤔
If you have any questions about your Quadrant Chart (or anything else!) you can get in touch with us any time by hitting the blue chat button to your right 👉