Your Segmentation Chart provides you with a breakdown of the different structured Fields in your data set and can be expanded by clicking on the square icon in the top-right corner (which also gives you access to additional sorting tools!)

By default the first field we'll display for you will be based on alphabetical order and ordered by frequency but you can easily switch between the different fields in your data set as well as how they're ordered using the relevant drop down menus.

Tip: To exit the expanded view, click on the 'back' button towards the top left corner!

Using Segment Filters with your Segmentation Chart

In addition to being able to see a frequency breakdown of each Segment in your Data, you can also apply a Segment Filter on your Dashboard which will then allow you to see how different segments relate to one another.

In the example above, what we've done is apply a Segment Filter of NPS: Detractors which then allowed us to use the Field dropdown to identify that customers aged 25 to 24 are more likely to be Detractors.

Check out our in depth guide for finding insights with your segmentation chart here.

Questions? 🤔

If you have any questions about how to use your Segment Chart (or if you just need some help!) you can get in touch with us any time by hitting the blue chat button to your right 👉

Did this answer your question?