Kapiche

Here's what to do if your project or analysis is stuck processing, cycling or detecting sentiment.

My project or analysis is stuck on processing or detecting sentiment.

Why record counts, scores and theme volumes in Kapiche can differ from your other systems, exports or earlier reports, and how to check.

Why don't my numbers match?

What to do if you're seeing the error 'File Too Large' when trying to upload data or create a project.

File Too Large Error

What to do if you see an orange banner message pop up in Kapiche.

I'm seeing an orange error message

What to do if you're getting an error when running an analysis in Kapiche.

Errors when running an Analysis

What to do if you didn't receive a verification email to create your Kapiche account

I didn't receive a verification email

Josh Winters

Jennifer Anderson

David Perkins

A collection of our most common technical issues & how to fix them!

Troubleshooting

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Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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