Troubleshooting

A collection of our most common technical issues & how to fix them!

5 articles in this collection
Written by Ryan Stuart and Josh Winters

My project or analysis is stuck on processing or detecting sentiment.

Here's what to do if your project or analysis is stuck processing, cycling or detecting sentiment.

Written by Ryan Stuart
Updated over a week ago

File Too Large Error

What to do if you're seeing the error 'File Too Large' when trying to upload data or create a project.

Written by Ryan Stuart
Updated over a week ago

I'm seeing an orange error message

What to do if you see an orange banner message pop up in Kapiche.

Written by Ryan Stuart
Updated over a week ago

Errors when running an Analysis

What to do if you're getting an error when running an analysis in Kapiche.

Written by Josh Winters
Updated over a week ago

I didn't receive a verification email

What to do if you didn't receive a verification email to create your Kapiche account

Written by Josh Winters
Updated over a week ago