As we all know, surveys are just the tip of the iceberg. But external data sources like reviews, social, and communities are often difficult to gather data from--and this can be true even with internal data sources like the support center! We can scrape public data sources and integrate support center chat transcripts for you to have available in Kapiche on a case-by-case basis.
By scraping publicly review data you can instantly analyse what customers really think about your brand and what’s driving your ratings up or down. Plus, you can deep dive into your competitors’ reviews to do comparisons, surface key insights and differentiators, and inform business-critical decisions. Available sources include Apple App Store, Google Play, Amazon, Mac App Store, Microsoft Store, AppGallery, Discord.
We can also configure automated scraping services for various other sites including GlassDoor, Amazon Shop Reviews, Google Reviews, and more
If you're interested in this, reach out to us now.